Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, and password when you create an account or join our waitlist.
• Business Information: Business name, business type, address, phone number, and other details you provide during onboarding or through your use of the platform.
• Customer Data: Information about your customers that you enter into the platform, including names, contact details, job history, and communication records.
• Payment Information: Billing details processed securely through our third party payment processors. Payment transactions are processed by third party payment processors (Stripe, Square, and PayPal). We do not store your full credit card or bank account numbers on our servers.
• Communications: Messages, feedback, and support requests you send to us.

Information Collected Automatically

When you visit our website or use our platform, we may automatically collect:

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve your experience. See Section 6 for more details.

Information from Third Parties

We may receive information from third party services you connect to your account, including:

• Google Business Profile: Business details, reviews, and ratings when you connect your Google Business Profile during onboarding.
• Google OAuth: Name and email address if you sign up using Google.
• QuickBooks Online: Accounting data including contacts, invoices, and payments when you connect your QuickBooks account.
• Payment Processors: Transaction confirmations and payment status from Stripe, Square, and PayPal when your customers pay invoices.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the JobPulse365 platform and services.
• Process transactions and send related information, including invoices and payment confirmations.
• Send you technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Generate AI powered features such as review responses, sentiment analysis, and business insights.
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address technical issues, fraud, or security concerns.
• Send you marketing communications (with your consent, and you can opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third party vendors who perform services on our behalf, including hosting (Vercel), payment processing (Stripe, Square, and PayPal), accounting integration (Intuit QuickBooks Online), email delivery (Resend), SMS messaging (Twilio), AI processing (Anthropic), and analytics (Google Analytics and PostHog). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: If JobPulse365 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure database access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal or legitimate business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account.
• Remember your preferences and settings.
• Understand how you use our platform to improve it.
• Measure the effectiveness of our marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our platform.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: Request a copy of your data in a portable format.

To exercise any of these rights, contact us at privacy@jobpulse365.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Children’s Privacy

JobPulse365 is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

9. Third Party Links

Our platform may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

JobPulse365 LLC
5000 Thayer Center STE C
Oakland, MD 21550
Email: support@jobpulse365.com